Returns Information

Need to return something?

We want you to love your brand new Grip Tools as much as we do.

Domestic Returns (UK)

  • You can cancel and return within 30 days of receiving your order. We’ll refund the product price of your order.
  • All UK Returns can now be completed using the Royal Mail Returns Portal.
  • If your item is oversized or not eligible for that service, message us and we’ll sort an alternative.
  • Please make sure to contact us first so we are aware of your return.

International Returns (Outside UK)

  • You can cancel and return within 30 days from delivery (we recommend contacting us within 14 days so we can advise on the best route back).
  • You’ll cover return shipping unless we’ve made a mistake or the item is faulty. We are more than happy to check our preferred partners to help.
  • Mark the parcel “Returned goods – relief claimed” on your CN22/CN23/commercial invoice to help prevent re-charges on the way back.
  • Any duties/taxes paid on import aren’t refunded by us; you may be able to reclaim locally—check with your carrier or customs.
  • Include our VAT number if requested on the form.

What We Can’t Take Back

  • Used chalk/salts or opened consumables (e.g., Bone Dust, Bone Resin)
  • Custom or personalised items
  • Digital downloads once delivered/downloaded
  • Apparel that’s been worn/washed, or items not in “as-new” condition with original packaging (swing tags, bags, inserts)

Refunds

  • We refund to the original payment method.
  • For change-of-mind returns, we refund the item(s) cost. Any postage paid will not be refunded unless the items you received are faulty.
  • We process refunds within a maximum of 14 days of receiving the goods back or proof of return. Refunds are usually processed the same day the item(s) arrive back to us.

Returns Policy

  • Please let us know as soon as possible if there are any issues.
  • Item(s) must be in as new condition and in the original packaging.
  • You have 30 days from the date you received your items to make a return.
  • Orders will be refunded to the original payment method minus any postage costs.

For more information please refer to our Refunds Policy or Terms And Conditions